Frequently Asked Questions
Everything you need to know about your G.H.BASS experience.
How do I determine my correct shoe size?
Most G.H.BASS shoes run true to size, though our hand-sewn loafers may feel snug initially. We recommend consulting our size guide for specific measurements and considering a half-size down if you prefer a very tight fit for leather stretching.
What is your return policy for online orders?
We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that a return shipping fee may be deducted from your refund unless the item is defective.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and are calculated at the final stage of checkout.
How should I care for my leather Weejuns?
To maintain the quality of your leather loafers, wipe them with a damp cloth to remove dirt and apply a high-quality leather conditioner or polish regularly. Avoid direct heat sources when drying.
Can I exchange an item for a different color or size?
We currently do not offer direct exchanges. To get a different size or color, please return your original item for a refund and place a new order on our website.